“It is your job to educate your client on the specific expectations for the on-site coordinator and the tasks they need to perform on that day,” says May Yeo Silvers. In this episode, she points out the importance of clearly communicating the role of an on-site coordinator to clients, especially when they assume friends, family, or venue staff can handle these responsibilities. May underscores that while these informal helpers may have good intentions, they often lack the experience needed to manage the intricate details of an event, from vendor coordination to ensuring everything runs on schedule.
May encourages event planners to take a proactive approach by explaining the value of professional coordination and the specific tasks involved. This episode empowers planners to demonstrate why investing in an on-site coordinator ensures the event flows smoothly and prevents well-meaning but unprepared helpers from becoming overwhelmed. By educating clients on the complexities of event management, planners can help them understand the importance of having experienced professionals in place on their special day.
Quotes
• “It is your job to educate your client on the specific expectations for the on-site coordinator and the tasks they need to perform on that day.” (11:16 | May Yeo Silvers)
• “As a planner, don’t discount or brush it off or be condescending when your client tells you that they have friends and family helping. It’s not because they want to save money. Sometimes it could be, but sometimes it could be out of good intention that they want to do it, but they really have no idea what is required of them.” (17:38 | May Yeo Silvers)
• “You have to make it as professional, as formal as possible so that your client and the person whom they say that they’re going to be helping feels the importance of this role, which is going to be the key player.” (20:10 | May Yeo Silvers)
Links
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Connect with May at: [email protected]
Website: www.mayyeosilvers.com
LinkedIn: https://www.linkedin.com/in/mayyeosilvers/
Facebook: www.facebook.com/mayyeosilvers
IG: www.instagram.com/mayyeosilvers
TikTok: https://www.tiktok.com/@mayyeosilversofficial
FB private group: https://www.facebook.com/groups/events4anyone
